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Patient Participation Group Meeting: Tuesday 12 March 2019 @ 5.30pm

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On Tuesday 12 March 2019 @ 5.30pm we will be holding a Patient Participation Group meeting – all patients are welcome and encouraged to attend.

The purpose of this meeting is to re-establish a regular patient group that can contribute by way of representing the patients at The Wembley Practice, in matters that can help shape the care we deliver and to help us gather feedback, experiences and opinions, as well as to encourage health promotion and self care to our patient population.

You do not need to register to attend this meeting, though our PPG meetings are open to The Wembley Practice registered patients only. Please speak to our Practice Manager if you have any queries, concerns or special requirements. 

Learn more about our PPG Group >>

PPG Meeting – Tuesday 12th March 2019

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All patients are invited to attend our next Patient Participation Group meeting at The Wembley Practice.

Each PPG is unique: evolving to meet local needs. PPG works with the practice to:

  • Offer patient perspective on services provided by the practice
  • Contribute to the continuous improvement of services
  • Foster improved communication between the practice and its patients
  • Help patients to take more responsibility for their health
  • Provide practical support and help to implement change

Join us on:

  • Tuesday 12th December 2017 from 5:30pm – 6:30pm,                 
  • The Board Room, Wembley Centre for Health and Care. 116 Chaplin Road HA0 4UZ..

Go to our PPG Page to learn more about our PPG, register as a member if you haven’t already and view past reports and meeting minutes.

Improved Access to GP Appointments

Dear patients, 

We just want to inform you that there are various GP Hubs across Brent that are offering evening and weekend appointments across five GP practices. 

Public satisfaction with general practice remains high, but in recent years patients have increasingly reported, through the GP Patient Survey, more difficulty in accessing services including a decline in the good overall experience of making an appointment in general practice.

However, good access is not just about getting an appointment when patients need it. It is also about access to the right person, providing the right care, in the right place at the right time.

So we wanted to inform you of the GP access hubs that are available across Brent. (Please see below). 

 

Where are they located?

Hub Locations

Opening times

Wembley Hub

Wembley Centre for Health and Care

116 Chaplin Road, Wembley, HA04UZ

Monday to Sunday – 8am to 8pm
   
Willesden Hub

Roundwood Park Medical Centre

Robson Avenue, London NW10 3RY

Monday to Friday – 4pm to 8pm

Saturday – 12pm to 4pm

   
Temporary Northern Hub

The Stag-Hollyrood Practice

82 Stag Lane , Edgware, Middlesex, HA8 5LP

Monday to Friday – 4pm to 8pm
   
Kilburn Hub

Staverton Surgery

51 Staverton Rd, London NW2 5HA

Monday to Friday – 4pm to 8pm

Saturday – 10am to 2pm

   
Central Middlesex Hub

Park Royal Medical Practice

Acton Lane, London, NW107NS

Monday to Friday – 4pm to 8pm

Saturday – 10am to 2pm

 

 

Smears Awarenss Event: After Event Report with pictures

The Wembley Practice hosted a successful #smearforsmear event on Wednesday 23 January 2019. See pictures from the event below.

The event was well attended, mixed with members of the public, registered patients and surgery staff. Everyone who attended were able to partake in interactive workshops and talks to learn about the dangers of cervical cancer and the importance of having a smear test. A member of Jo’s Trust was also present to answer questions and offer advice and support to visitors.

The event has already helped to increase smear uptake in the practice and also provided a great platform to raise awareness for the #smearforsmear campaign and the work that Jo’s Trust do. You can find out more about Jo’s Trust here >>>

 

Smear Awareness Event – Wednesday 23 January 2019

Join us at The Wembley Practice on Wednesday 23 January 2018 for our Smear Awareness event between10.30am and 12.30pm. All patients are welcome to attend. See poster below.

Visitors will have the opportunity to meet members of Jo’s Trust, a UK charity dedicated to women, their families and friends affected by cervical cancer and cervical abnormalities. There will also be FREE refreshments and the chance for patients to have their smear test.

Every year in the UK, around 3,000 women will be diagnosed with cervical cancer. Cervical cancer is the most common cancer in women aged 35 and under. The #SmearForSmear campaign is ran every year during Cervical Cancer Prevention Week and encourages people to post photos with smeared lipstick on to show support for the awareness campaign and to encourage female friends, family and followers to book their next smear.

Find out more about cervical cancer >>>

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Winter Holiday Timings 2018-2019

Please note our opening schedule until Wednesday 2 January 2019 below, after which the usual schedule will resume for each practice from Thurs 3 January 2019.

If you require out of hours care or advice, find out what you can do when we are closed >>

 

Wembley Practice

 

Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 6.30pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 9.00am – 1.00pm
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 6.30pm
Tuesday 1 January 2019 8.00am – 6.30pm
Wednesday 2 January 2019 8.00am – 6.30pm

Patient Participation Group Meeting: Tuesday 4 December 2018 @ 5.30pm

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On Tuesday 5 December 2018 @ 5:30pm we will be holding a Patient Participation Group meeting – all patients are welcome and encouraged to attend.

The purpose of this meeting is to re-establish a regular patient group that can contribute by way of representing the patients at The Wembley Practice, in matters that can help shape the care we deliver and to help us gather feedback, experiences and opinions, as well as to encourage health promotion and self care to our patient population.

Please see the Agenda

You do not need to register to attend this meeting, though our PPG meetings are open to The Wembley Practice registered patients only. Please speak to our Practice Manager if you have any queries, concerns or special requirements. 

Learn more about our PPG Group >>

Carers Event: After-event report with pictures

The Wembley Practice hosted a successful Carers Afternoon for all members of the public on Wednesday 29th January 2018See pictures from the event below.

The event was well attended, mixed with members of the general public, registered patients, local healthcare providers and surgery staff.
Attendees had the opportunity to meet with the Practice Manager, together with new and long standing staff members of the practice.

The event helped to raise awareness about a number of local Carers service providers, all of which are accessible through the surgery for patients and residents of Brent. Patients also had access to refreshments.

The event provided a great platform for local healthcare services to engage with one another, promoting a holistic and community based approach to healthcare.

The local services that attended were:

  • Brent Carers, who have been supporting unpaid adult and young carers since 1994. Their vision is to ensure that unpaid carers are recognised, valued and supported to live.
  • Healthwatch Brent, who help local people get the best out of their health and social care services by running various events, projects and activities in and around Brent.
  • Brent Integrated Diabetes Service, who strive to deliver high quality specialist diabetes care in the community and closer to the homes of patients.

AT Medics were delighted to host this event, and extend special thanks to the practice team and services who made this all possible.

Good CQC Rating


CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated The Wembley Practice “Good” on being safe, caring, effective and well led. 

Professor Steve Field, Chief Inspector of General Practice said “We carried out a comprehensive inspection at Wembley Practice on 22 May 2018. Overall the practice is rated as good.”

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation. The practice used innovative and proactive methods to assure effective communications across the organisation. For example, the provider had initiated an online networking tool to share learning, information, ideas including social events and peer support. The provider was using this online tool to monitor the performance and utilising the resources, such as managing staffing levels when the demand increased for appointments.
  • The provider sent monthly staff newsletters. This provided them with any information about the practice including clinical updates, staffing matters, training opportunities and any changes within the practice group.
  • Staff had access to a suite of bespoke training materials to cover the scope of their work and meet their learning needs. This included access to a corporate learning and development portfolio featuring face-to-face, web-based and blended training programs tailored for each staff role. For example, fortnightly web-based training for healthcare assistants and nurses’ development support, bi-monthly development for practice management, fortnightly consultant led development program for clinicians and monthly face-to-face training for the physician associate and pharmacist.
  • The practice used innovative and proactive methods to improve patient outcomes and worked with other local and national healthcare providers to share best practice. This included arranged events such as a health and wellness day and a diabetes prevention week.
  • An interactive online messaging system, ‘message my GP’ was available for patients to direct non-urgent queries to a GP, with a response turnaround of up to 48 hours.
  • The practice used information technology systems to monitor and improve the quality of care. The electronic dashboard used across the provider group was an effective tool for understanding the practice’s comparative performance across a range of clinical indicators and had provided access to bespoke searches relevant to medicines management and effective care. This enabled the practice to readily identify when follow up tests and screening were due in the management of patients with long term conditions and those experiencing poor mental health.
  • The practice had strong visible and clinical managerial leadership and governance arrangements.

We saw an area of outstanding practice:

  • The provider worked in collaboration with a social enterprise and set up a website facility called ‘Talking from the heart’, which was aimed at patients from ethnic minorities suffering from mental health conditions. This was set up due to the stigma surrounding mental health and communication problems in some communities, which often meant patients did not seek support. In collaboration with several ethnic minority groups and mental health professionals, they developed four short films in three spoken languages, which could be used by primary care practitioners with their patients or with community groups. The films combined medical and religious advice and addressed stigma.

Read the full report here >>

Patient Participation Group Meeting: Tuesday 4 September

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On Tuesday 4 September 2018 at 1.30pm, we will be holding a Patient Participation Group meeting – all patients are welcome and encouraged to attend.

The purpose of this meeting is to re-establish a regular patient group that can contribute by way of representing the patients at The Wembley Practice, in matters that can help shape the care we deliver and to help us gather feedback, experiences and opinions, as well as to encourage health promotion and self care to our patient population.

You do not need to register to attend this meeting, though our PPG meetings are open to The Wembley Practice registered patients only. Please speak to our Practice Manager if you have any queries, concerns or special requirements. 

Learn more about our PPG Group >>