Patient Participation Group (PPG)

Our Patient Participation Group is designed to:

  • Develop a partnership with patients.
  • Discover what a range of patients think about services and to establish their priorities.
  • Provide a platform to test and modify ideas and plans.

Select the headers below to find out more.

How do I join?

If you are interested in helping us to improve, simply complete the online PPG Joiner Form. You must be a registered member of this practice if you wish to join our PPG.

What is a PPG?

Each PPG is unique: evolving to meet local needs. PPG works with the practice to:

  • Offer patient perspective on services provided by the practice
  • Contribute to the continuous improvement of services
  • Foster improved communication between the practice and its patients
  • Help patients to take more responsibility for their health
  • Provide practical support and help to implement change

A PPG is not:

  • A forum for complaints
  • A doctor’s fan club
  • A time-consuming activity for practice staff

PPG’s work by:

  • Building a relationship between the practice and its patients
  • Building a relationship between different patients
  • Breaking down the barriers between the practice and patients and between patients
  • Sharing information

A PPG should be:

  • Self-organised and patient led
  • Confident in its ability to challenge the practice
  • Able to have an open dialogue with the practice

Advantages for the patients:

  • Patients learn how to become more responsible for their own health
  • Patients will have a better understanding about the practice and its staff
  • Patients will be consulted on arrangements in primary health care before decisions are made
  • Patients will have a forum to suggest positive ideas for change and voice concerns

Advantages for the practice:

  • The practice will be able to plan services jointly with patients
  • Get closer to the community for whom they care
  • Help patients with non-medical and social care issues
  • Get help from patients to meet targets and objectives
  • Have a forum to voice ideas and concerns

PPG Meeting Minutes

Frequently Asked Questions

Q: Why are you asking people for their contact details
A: We want to talk to people about the surgery and how well we are doing to identify areas for improvement.

Q:  Will my doctor see this information?
A:
No. It is purely to contact patients to ask them questions about the surgery and how well we are doing. Your doctor will only see the overall results.

Q: Will the questions you ask me be medical or personal?
A: General questions about the practice, how we are providing services and what we can do to improve them.

Q: Who else will be able to access my contact details?
A:  No one beyond the practice.

Q: How often will you contact me?
A: Not very often, 1-2 times a year

Q: What is a patient participation group?
A: It is a group of volunteer patients who are involved in shaping the services to patients.

Q: Do I have to take part in the group?
A: No, but if you change your mind, please let us know.

Q: What if I no longer wish to be on the contact list or I leave the surgery?
A: We will ask you to let us know if you do not wish to receive further messages.

Q: Who do I contact if I have further questions?
A: Practice Manager